Updated: Feb 10
Q1: Which module in Service Catalog application is used to create catalog item?
A. Maintain Categories
B. Maintain Items
C. Content Items
Correct Answer is Maintain Items(B)
Q2: Which of the following would not appear in History section of application navigator?
Correct Answer is UI Pages(B)
Q3: Which term refers to application menus and modules which you may want to access quickly and often?
Correct Answer is Favorite(B)
Q4: Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Correct Answer is Task(D)
Q5: Which of the following are a type of clients script supported in service now?(choose four)
Correct Answer is A C D F
Q6: What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data
Correct Answer is A formatter is a form element used to display information that is not a field in the record(B)
Q7: Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets
used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
Correct Answer is The CMDB contains data about tangible and intangible business assets(A)
Q8: Which one of the following statements describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
Correct Answer is A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups(C)
Q9: Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information
Correct Answer is Order Guide provide the ability to order multiple, related items as one request(C)
Q10: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Correct Answer is Dashboard(C)
Q11: What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update IT Certification Guaranteed, The Easy Way! 3
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
D. A Dictionary Override sets field properties in extended tables
Correct Answer is A Dictionary Override sets field properties in extended tables(D)
Q12: Record numbers have to be manually incremented
Correct Answer is False(B)