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ServiceNow Versions

IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM) solutions are available through the cloud-based platform ServiceNow. Over the years, ServiceNow has produced multiple versions, each with a unique set of features and enhancements.


Here is a brief overview of some of the major ServiceNow versions:


Aspen: This was the first version of ServiceNow, released in 2004. It offered basic IT service management capabilities, such as incident management, problem management, and change management.

Berlin: Released in 2014, Berlin introduced several new features, including Service Portal, a modernized user interface, and support for mobile devices.

Calgary: Released in 2013, Calgary added new features to ServiceNow's ITSM capabilities, such as contract management and software asset management.

Dublin: Released in 2015, Dublin introduced several new features, including the Configuration Management Database (CMDB) and the Service Catalog.

Eureka: Released in 2014, Eureka introduced several new features, including the Event Management and Performance Analytics modules.

Fuji: Released in 2015, Fuji introduced several new features, including the Knowledge Management and Project Portfolio Management modules.

Geneva: Released in 2016, Geneva introduced several new features, including the Service Portal Designer and the Security Operations module.

Helsinki: Released in 2016, Helsinki introduced several new features, including the Software Asset Management and Service Level Management modules.

Istanbul: Released in 2017, Istanbul introduced several new features, including the Machine Learning and Virtual Agent modules.

Jakarta: Released in 2017, Jakarta introduced several new features, including the Predictive Intelligence and Incident Alert Management modules.

Kingston: Released in 2018, Kingston introduced several new features, including the Mobile Onboarding and HR Service Delivery modules.

London: Released in 2018, London introduced several new features, including the Service Mapping and IT Operations Management modules.

Madrid: Released in 2019, Madrid introduced several new features, including the Field Service Management and Governance, Risk, and Compliance modules.

New York: Released in 2019, New York introduced several new features, including the Customer Service Management and Legal Service Delivery modules.

Orlando: Released in 2020, Orlando introduced several new features, including the Agent Workspace and the ServiceNow Developer Program.

Paris: Released in 2020, Paris introduced several new features, including the IntegrationHub and the Hardware Asset Management modules.

Quebec: Released in 2021, Quebec introduced several new features, including the Service Graph Connector and the ITSM Virtual Agent.

Rome: Released in 2021, Rome introduced several new features, including the ServiceNow Safe Workplace suite and the Creator Workflows module.

Sandiego: Released in 2022, Sandiego introduced new UI Next Expereince

Tokyo: Released in 2022


Release Name

​Date

UTAH

Q1 2023

VANCOVER

Q3 2023

WASHINGTON

Q1 2024

XANADU

Q3 2024

YOKOHAMA

Q1 2025

ZURICH

Q3 2025


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